What personal information do we collect from you and how?
What about Cookies?
How this information may be used, including anyone it might be shared with
Marketing opt-in and opt-out provisions
How you can access and if necessary, change the personal information FLORE-STAR maintains
Safeguarding your personally identifiable information
Where and how to ask questions or file complaints
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
FLORE-STAR.COM collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by BOOTCHARMS DESIGNS INC. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order.
Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
Users of FLORE-STAR.COM will only have their name and email address processed in order to provide the service and respond to any complaints or otherwise where required by law on in connection with any legal proceedings or dispute.
WHAT ABOUT COOKIES?
HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH?
FLORE-STAR.COM may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with other trading divisions within the BOOTCHARMS DESIGNS INC group. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies.
We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information which can identify you personally. We see this as a value-added service helping you to find useful products or services.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.
MARKETING OPT-IN AND OPT-OUT PROVISION
When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you:
(i) Email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about BOOTCHARMS DESIGNS INC, our subsidiaries or selected business partners.
(ii) Direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about BOOTCHARMS DESIGNS INC, our subsidiaries or selected business partners.
We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by FLORE-STAR.COM.
HOW YOU CAN ACCESS AND IF NECESSARY, CHANGE THE PERSONAL INFORMATION FLORE-STAR.COM MAINTAINS?
SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.
WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS
FLORE-STAR.COM/BOOTCHARMS DESIGNS INC
customer care representative please call +44 (0)7951 195 443
or write to: c/o Data Protection Officer,
BOOTCHARMS DESIGNS INC – 13 DURHAM ROAD HERTS WD6 1RP